Now shipping AI triage
Customer support your engineers will use.
Loam routes tickets straight into Slack, Linear, and GitHub, so support stops living in a tab nobody opens.
Trusted by 200+ support teams at dev-tool startups
#support · just now
Ari resolved "Webhook 500s" and linked ENG-482
Zoe was notified in #incidents · 4 min first response
200+ teams
- Portway
- Ferrolabs
- Deploi
- Rankly
- Hooklet
200+ teams
PortwayFerrolabsDeploiRanklyHookletThe stack
Everything support needs, nothing your engineers will hate.
Six pieces, one system. Start with the inbox, grow into agents and workflows when volume demands it.
Assistant
An assistant that already knows your product
Drafts replies, summarizes threads, and pulls the right doc before anyone opens the ticket.
Ari · AI draft
Pulled the last deploy log — it lines up with a config change at 14:02. Escalating to on-call.
Every channel, one inbox
Slack, email, in-app chat, and your docs, connected instead of duct-taped together.
API-first, always
Every part of Loam is scriptable. Replace the pieces that don't fit.
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Workflows
Auto-assign, tag bugs, and open a Linear ticket the moment a thread needs one.
Zero triage meetings
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Insights
See which features generate the most tickets before your roadmap meeting, not after.
Themes, not noise
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Agents
Multiple agents work the queue while your team stays in control of anything that matters.
60% auto-resolved
Workflows
Automate the parts that aren't support.
Assign conversations, notify engineers, or take action in your own systems automatically. Three recipes most teams turn on in week one:
- Bug reports never wait in a queue.
- Angry threads jump the line.
- The right engineer sees it in Slack.
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A template for SaaS startups, developer tools and B2B software companies, with pages for the product, pricing, security, customer stories, careers and a changelog, a form for booking a demo, and sign in and sign up screens, for desktop and mobile. A Figma design system and an Astro site wired to Sanity CMS.